When you need to get a reel back to us for servicing, we offer ( via Australia Post ) a service whereby you buy this and an Australia Post label is emailed to you. Then all you have to do is print out the barcode label, box your reel up and take it to your local PO, show them the barcode and they will get your reel back to us. Your reel is then serviced and sent back to you if still under warranty. $30 from anywhere within Australia!