Menu
0

You have no items in your shopping cart.

THE HOSE REEL THAT’S BUILT TO LAST

FAQs

Why should I choose a DELRICO™ reel over other reels on the market?


Because the DELRICO™ Auto Reel is built to last. From the stainless-steel fixings that won’t rust to the UV stabilised casing – we’ve designed our auto reel to withstand almost anything you can throw at it. Our custom coloured reels will not " chalk " up over time leaving you with a reel thats as gorgeous looking as the day you bought it.

We’re so confident in our hose reels that we offer a 24-month warranty on them, and a 12-month warranty on our brass nozzles and connectors. We back that up with After Warranty Servicing, so that if something goes wrong after your warranty is up, you can still have your hose reel repaired rather than having to throw it out.

Our hose also comes fully certified under REACH manufacturing standards and are the only hose reel on the market with solid brass internal shafts.

But if quality, safety and after sales servicing don’t float your boat, our hose reels can also be custom colour matched to blend in seamlessly with your home and garden.


What happens if I let go of the hose?

One of the innovations we’re most proud of is our SRS (Slow Return System). This allows the hose to retract at a much slower pace, if accidentally released. Designed with safety in mind, unlike other reels that “whip” back in if accidentally let go.


Where is the DELRICO™ reel made?

Our reel is manufactured and assembled in Taiwan and China under our strict quality control policy. We have tried to manufacture our reels within Australia, but the cost of doing so would not allow us to offer our reels at a reasonable price. Our agents in these countries ensure that orders are only shipped once they have passed our testing process, not theirs.


How do I get the hose to “lock off”?

Our exclusive locking system was designed by us – it’s whisper quiet and there’s no counting clicks like other reels. Simply pull the hose out to where you need it and once tension is released on the hose it automatically locks and stops.


How do I retract my reel?

Simply pull the hose approximately 12 inches (aka, a footlong sub), and walk the reel back. Do NOT let go!


Can I buy additional brackets?

Yes, additional brackets are available to place your hose reel wherever you have a tap. You can order additional brackets here.


What are the reels made from?

The outer shell casing is made of PP ( Polypropylene ) with additional UV stabilizers to help combat the harsh Australian conditions. We have stopped the process of “ chalking” with our custom coloured reels. Our special paint formula stops the UV beginning its attack on the casing. They are assembled with all stainless-steel casing screws to prevent rust. The hose itself is manufactured to REACH certification with woven polyester yarn and triple layered for extra strength. On our custom coloured reels we even insert plugs into the casing screwholes to stop any nasty sap/mud wasps nesting in the holes and staining your casing!


Can I leave my DELRICO™ outside in the elements?

Certainly. However, after a long period of time, the casing will fade due to the harsh Australian sun. But our super-secret formula on the custom coloured reels does prevent it from “chalking up” (that white residue look most plastics suffer from). Fading has no impact on the hose reels performance.


What pressure is the DELRICO™ hose rated to?

Max 150psi.


Can my reel be repaired if needed?

Yes. We offer a full 24-month warranty for our reels. And with our After Warranty servicing, you reel can still be repaired after the warranty period, rather than disposed of. We carry a full range of parts so that your reel is completely serviceable. This is done within our service centre as special tools and knowledge are required.


Can the hose be replaced?

Yes! Our service team can replace the hose or even the main spring if ever a problem does occur. ( Try that with any other company! ) Just bring the reel back to DELRICO™ to have your hose replaced. Under no circumstances should you attempt to do this yourself, it is to be done only by qualified technicians.


Can I connect other garden watering devices to the hose?

Of course! The DELRICO™ reel is a standard 12mm ID (1/2") REACH certified PVC hose. This means that the majority of all connectors on the market will fit the hose.


Can I have my 28m DELRICO™ on my rainwater tank?

You sure can. You just need to make sure you tell the company installing your pump that you want to use 28m (98ft) of garden hose. You will need a larger pump to push water through this distance. Mains pressure (over 100psi) will easily push through this distance but beware of installing a pump for your rainwater with low horsepower.

SOLVE YOUR HOSE REEL HEADACHES